Return Policy
At Costub, your satisfaction is our highest priority. We understand that sometimes a product may not be exactly what you expected, and we want to make the return and exchange process as smooth and stress-free as possible. Our return policy is designed to provide clarity, fairness, and convenience to every customer who shops with us.
We are committed to offering high-quality home and lifestyle products, and we stand behind the craftsmanship of every item we sell. If, for any reason, you are not fully satisfied with your purchase, please review the guidelines below and contact our customer service team for assistance. We are here to help ensure your experience with Costub is always positive and worry-free.
Return Eligibility
To qualify for a return or exchange, the following conditions must be met:
- Product Must Be Unused
The item must be in its original, unused condition. Products that show signs of wear, damage, or use are not eligible for return or exchange.
- Packaging Must Be Complete
The product must be returned with all original packaging, including boxes, labels, accessories, manuals, and any protective materials.
We cannot accept returns with missing or damaged packaging, as this affects restocking and product integrity.
- Return Request Must Be Made Within 30 Days
Customers may request a return or exchange within 30 days of purchase.
Requests made after the 30 days may not be eligible, depending on the circumstances and product condition.
Return Process
To ensure a smooth experience, please follow the steps below:
Step 1: Contact Our Customer Service Team
Before sending anything back, please reach out to us for return authorization and detailed instructions.
You can contact us through:
- Phone: +86 14789577946
- Email: costubofficial@hotmail.com
Our support team will verify your order details, confirm eligibility, and provide guidance on how to proceed.
Step 2: Follow the Provided Instructions
Once your return request is approved, we will send you clear instructions on how to package, label, and ship the item back to us.
Please follow these instructions carefully to ensure the return is processed without delays.
Step 3: Ship the Product Back
After packing the product securely in its original packaging, please ship it to the address provided by our support team.
We recommend using a trackable shipping method to ensure safe delivery.
Step 4: Inspection and Approval
Once we receive your return, our team will inspect it to ensure it meets the return criteria.
We will notify you once the evaluation is complete and the return or exchange is approved.
Step 5: Refund or Exchange Processing
If the return is approved:
- Refunds will be issued to your original payment method.
- Exchanges will be shipped according to your request and product availability.
Processing times may vary depending on your payment provider.
Non-Returnable Items
To maintain product safety, quality, and fairness to all customers, certain items may not be eligible for return, including but not limited to:
- Products that have been used or damaged by the customer
- Items returned without original packaging or missing accessories
- Products returned after the 30-day return window
- Items purchased as final sale (if applicable)
If you are unsure about your item’s eligibility, please get in touch with us for clarification.
Our Commitment to You
Costub is dedicated to providing a seamless shopping experience, including a fair and transparent return policy. We understand that returns can sometimes feel complicated, and we are committed to assisting you through every step with patience, clarity, and professionalism.
Our promise includes:
- Clear communication during the entire return process
- Prompt assistance from our customer service team
- Fair evaluations of returned products
- Timely refunds or exchanges once the return is approved
Your trust matters to us, and we work hard to ensure that every purchase you make with Costub feels confident and worry-free.
Need Assistance? We’re Here to Help
If you have any questions about your return, eligibility, or the process, our customer service team is always ready to assist you.
Customer Service Contact:
- Phone: +86 14789577946
- Email: costubofficial@hotmail.com
Thank you for choosing Costub. We value your support and look forward to providing you with excellent service every step of the way.