Privacy Policy

At Costub, we value your trust and are committed to protecting your personal information with the highest standards of privacy and security. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, products, and services. Our goal is to maintain complete transparency, ensure lawful data practices, and give you full control over your personal information.

By using our services, you agree to the terms outlined in this policy. We encourage you to read it carefully to understand how your data is handled and how your privacy is protected.

1. Information We Collect

To provide you with a smooth and personalized shopping experience, Costub collects only the necessary user data. This information helps us process orders, improve service quality, and enhance your overall experience.

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

Transaction & Order Information

  • Order history
  • Payment confirmation (processed securely by third-party providers)
  • Communication records related to customer service

Website Usage Data

To improve website functionality and user experience, we may collect:

  • Browsing behavior
  • Device and browser type
  • Interaction with website pages and features

This information is collected through cookies or similar technologies and is used solely for analytics and service optimization.

2. How We Use Your Information

Costub uses your data strictly for legitimate and necessary purposes, including but not limited to:

Order Processing

  • Confirming your order
  • Arranging shipment
  • Providing delivery updates
  • Handling returns, refunds, or after-sales support

Improving Products & Services

We analyze data to:

  • Enhance website usability
  • Optimize customer service
  • Improve product quality and selection
  • Develop a more personalized shopping experience

Communication

We may contact you regarding:

  • Order notifications
  • Customer support responses
  • Important service updates
  • Product recommendations (only when permitted)

Legal Compliance

We may use or disclose information when required by law, regulatory obligations, or to protect our rights and customers’ safety.

3. Data Security

Protecting your personal information is a top priority at Costub. We use industry-standard security measures to ensure your data is kept safe at all times.

Our data protection measures include:

  • Encrypted transmission of sensitive information
  • Secure servers for data storage
  • Restricted access to personal data, limited to authorized personnel
  • Continuous monitoring for unauthorized access or suspicious activity

We do not store your full payment details (such as credit card numbers); trusted third-party payment providers like PayPal securely process those.

4. Data Storage and Retention

Your information is stored securely and retained only for as long as necessary to fulfill the purposes described in this policy, including:

  • Processing your orders
  • Providing customer service
  • Meeting legal and regulatory requirements
  • Improving our platform and product offerings

Once data is no longer needed, it is safely deleted or anonymized.

5. Sharing of Information

Costub does not sell, trade, or rent your personal information to third parties.

We may share your data only with trusted service providers who help us operate our business, such as:

  • Payment processing partners
  • International shipping carriers
  • Customer service tools
  • IT and analytics service providers

All partners are required to follow strict confidentiality and data protection standards.

6. Your Rights and Data Control

Costub believes users should always retain control over their own information. You have the right to:

  • Access Your Data

You may request a summary of the personal information we store about you.

  • Update or Correct Information

If any of your data is inaccurate or outdated, you can request corrections at any time.

  • Request Data Deletion

You may ask us to delete your personal data, provided it is not required for legal or operational reasons.

  • Opt Out of Marketing

You can unsubscribe from promotional emails or notifications at any time.

  • Manage Cookies

You can adjust your browser settings to limit or block cookie usage. To exercise these rights, simply contact our customer service team.

7. Children’s Privacy

Costub does not knowingly collect personal information from children under 13. If we discover that such data has been collected, we will take immediate steps to delete it.

8. Updates to This Privacy Policy

As we grow and improve our services, we may update this Privacy Policy to reflect new practices or legal requirements. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or wish to manage your personal data, our customer service team is here to help.

Customer Service Contact:

  • Phone: +86 14789577946
  • Email: costubofficial@hotmail.com

We value your trust and are committed to protecting your privacy with integrity, transparency, and care.